Privacy Policy
This policy explains what information Tendito ("we," "us") collects when you contact us, request service, or receive text messages from us, and how we use it.
What we collect
- Name, phone number, and any address or details you provide by phone, text, or our website form
- Information you share so we can scope and schedule the work you ask for
- Service history and notes related to your requests
- Call recordings and text-message history with our business line
- Payment confirmation records (we do not store full card or bank-account numbers)
How we use it
- Scheduling and providing the services you booked
- Sending confirmations, reminders, and updates by SMS
- Answering your questions about scheduling, pricing, and service
- Recordkeeping for your account and billing
Text messaging (SMS)
We send transactional and customer-care text messages to customers who have opted in. You can opt in in two ways:
- By giving verbal consent during a phone call with us, or
- By submitting the sign-up form on https://test-florist.tendito.com with your name, phone number, and the consent checkbox.
Either way, we record the consent on file. Message frequency varies. Message and data rates may apply from your wireless carrier.
To stop receiving texts at any time, reply STOP to any message. For help, reply HELP. Opting out does not remove you as a customer — it only stops automated and conversational SMS.
How we share information
We do not sell or rent customer information. We share information only with:
- Service providers we use to run the business (telephony, SMS, calendar, payment processing), under contracts that limit them to performing that service
- Government or law enforcement when required by law
Mobile information (your phone number, opt-in status, and SMS conversation history) is never shared with third parties for marketing purposes.
How long we keep it
We retain customer records for as long as you are an active customer, plus the period required for tax and recordkeeping purposes. Call recordings and SMS history are retained for a limited period unless deleted on request.
Your choices
- Ask us what we have on file for you
- Ask us to correct or update it
- Ask us to delete your account after your final service is complete
Security
Customer records are stored on systems we control, protected by access controls and encryption in transit. No system is perfectly secure, but we take reasonable steps to protect your data.
Contact
Questions or requests: reach us through https://test-florist.tendito.com.